FAQ

Most orders ship within 1–3 business days, but processing times can vary depending on inventory, color, and customization:

• Shift knobs are made to order and may take a bit longer depending on the finish and engraving.
• Window vents typically ship within 1 week.
• Custom items vary based on the options selected during checkout.

You'll receive a tracking number by email as soon as your order ships.

If your order hasn’t shipped yet, we’ll do our best to make changes or cancel it. Please contact us as soon as possible. with your order number.

• Custom items (including engraved or made-to-order products) cannot be canceled unless there’s an error on our end.
• Standard items may be canceled, but a 5% cancellation fee applies to cover processing.

Note: We reserve the right to decline cancellation requests at our discretion.

Sometimes! If your order hasn't shipped, we may be able to combine or update it. Just reach our using our contact form with your order number and details.

We accept all major payment types:

• Credit/debit cards (Visa, Mastercard, Amex, Discover)
• PayPal, Apple Pay, Google Pay, Shop Pay
• We also offer financing through:

Affirm - Rates from 0–36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Financing Law license. For licenses and disclosures, see here. For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR.

Shop Pay Installments - Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners. Options depend on your purchase amount, and a down payment may be required. State notices to consumers

Note: Express checkout options may vary based on your location.

You’ll receive an automated email with tracking info once your shipping label is created. Be sure to check your inbox and spam folder.

We ship using USPS or UPS (domestic) and your selected method for international orders.

• U.S. Shipping: Delivery speed depends on your shipping selection. When applicable, Free/standard shipping uses the most cost-effective option.
• International Shipping: Timelines vary by destination and method. Review the "Do you offer international shipping" section below for additional information.

Shipping times do not include order processing time.

Yes! We ship worldwide. Shipping costs and delivery times depend on your location and chosen service.

For International Orders:

• Duties and taxes are included when you place an order directly through our website. If we create a custom order for you, you are responsible for any duties or taxes that may apply upon delivery.
• International orders are shipped USPS, DHL Express, or UPS depending on option selected
• We do not offer shipping insurance on international packages and are not responsible for lost or damaged items. No replacements will be issued in these cases.

🚫 We do not offer shipping insurance on international orders and are not responsible for lost or damaged international packages.

Shipping Protection is a Billetworkz-provided service for domestic orders (not third-party insurance):

✅ Lost Packages: We’ll work with the carrier to resolve it. If denied, we’ll send a replacement.

✅ Damaged Items: We’ll help you replace the item or specific parts.

Please note:

• Shipping Protection does not cover packages marked “delivered.”
• International orders are not eligible for this coverage.

We use premium materials for durability, comfort, and performance:

• Stainless Steel – Strong, durable, used in knob cores
• Delrin – Smooth, temperature-resistant polymer
• Alcantara & Leather – Soft, ergonomic wraps
• Titanium – Lightweight, performance-driven
• 6061 Aluminum – CNC-machined for precision
• Powder Coating – Durable, long-lasting color
• Laser Engraving – Clean, permanent markings

Check individual product pages for full specs.

We support a wide range of vehicles with fitments for:

• Subaru: WRX, STI, BRZ, Crosstrek, Forester, and more
• Ford: Mustang, Focus, Fiesta
• Plus select models from Toyota, Honda, Acura, Audi, BMW, Chevy, Infiniti, Jeep, Lexus, Mazda, Mini, Mitsubishi, Nissan, and VW

If your shift knob screws on/off, we can likely make it work! We just need your shifters' thread pitch to match it with the correct insert. Contact Us so we can review the request!

We can do almost any color from the Prismatic Powders website.

Custom colors may delay production and could have an extra cost.

• Our powder-coater prioritizes popular colors and works in batches.

At this time, we do not offer colored engravings.

• Engravings on weighted knobs are silver.
• Engravings on multi-color anodized knobs are white.

Yes, but space is limited to about 1 square inch.

We require a simple black-and-white line drawing (no gradients or fine detail) to ensure quality engraving.

We do not accept phone orders to avoid errors.

Please contact us with any questions—written communication helps ensure accountability on both sides.

Yes! Most products include a printed guide, and you can also find step-by-step instructions and videos on our Install Guides page.

Many of our parts are DIY-friendly, but some may require tools or mechanical experience. If you’re unsure, consult a professional.

• Customized items cannot be returned or exchanged unless defective or incorrect.
• Standard items (non-customized) may be returned within 15 days if unused and in original packaging. A 10% restocking fee applies. Shipping is non-refundable.

🛑 We reserve the right to deny returns that don’t meet these criteria.

Yes—non-customized items can be exchanged within 15 days of delivery if unused and in original condition. You’re responsible for return shipping.

1. Contact us with your order number and reason.
2. Wait for confirmation before shipping your item.
3. Repackage the product carefully.
4. Once we receive and inspect it, we’ll process your return or exchange.

🚫 Returns sent without approval may be denied or returned to sender.

Yes! Most Billetworkz products are covered by our Limited Lifetime Warranty for the original purchaser. This covers functional defects in materials and workmanship under normal use and proper installation. It does not cover cosmetic wear, improper installation, or misuse.

For full details — including what’s covered, what’s not, and how to submit a claim — please see our Warranty Policy.

We’re not currently offering sponsorships, but we do keep an eye out for serious enthusiasts.

Please don’t ask for free products—a partnership takes more than a large follower count. We look for long-term value and shared passion.

Yes! We proudly offer free standard U.S. shipping for active-duty military, veterans, and law enforcement personnel as a thank you for your service.

To receive your discount, please contact our customer service team with proof of service (such as a valid ID or documentation). Once verified, we’ll provide instructions on how to get the discount.

Note: This offer applies to standard shipping within the United States only.

Yes! We offer digital gift cards that can be purchased here. Gift cards are delivered by email and can be used online at checkout.

Please note, we do not offer physical gift cards at this time.